FAQs

What payment methods are accepted?
We accept all major credit cards and PayPal.

Does?you?ship outside of the USA?
Please note we are currently unable to accept international orders online due to international customs and taxes. Please?contact us?to place your order.

What is?your Return policy?
Returns will not be accepted without prior approval and must be requested within 30 days. All returned merchandise must be in a saleable condition and will be subject to a 25% restocking fee.

What if I forget my password?
Simply click?Login?at the top of the home page. Under the Login fields click Forgot Your Password? and follow the instructions to receive an email to reset your password.

Are testers available for online orders?

No, testers are not available for online orders at this time.

I am searching for a particular product on your website and it's not appearing. What does this mean?

If an item is not shown on the website, it is no longer available or is out of stock.

?Please note:??If you are an existing customer, but have not purchased on our website, or last purchased prior to January 2017, you will need to create a new account below. Please email info@www.alexmassie.com or call 800.426.9260 if you need assistance setting up an account. Wholesale orders require a $100 order minimum. Products are priced as eaches but must be purchased in full casepack quantities.

For more information on?ordering details, please visit this page.

List of ingredients can be found here.

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